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We accept internet and telebanking payments for rates accounts. No agreement will be entered into for this method of payment as it is up to the individual to monitor their rate account - penalties will apply if the account is not paid on time.

How to set up telephone or internet payments

Most banks are set up for this and know our bank account number and the required format for information. If you have any problems or your bank does not hold our bank account number, let us know.

When you are setting up a rate payment, you need to tell your bank your rate reference number, from the top right hand corner of your rates assessment. If you have more than one property you need to advise your bank of each rate reference number.

If or when you sell your property and buy another, you need to contact your bank and make sure that the bank has your new rate reference number(s) as this refers to a property not a person. This is really important because if this is not done payments will continue to be credited to your old (sold) property rates rather than the current property. We take no responsibility for payments credited to rate accounts in error.

Any business enquiries regarding internet banking should be directed to the Senior Financial Accountant.

Telebanking

Let your bank know the amount you want to pay on or before the penalty date shown on your current instalment notice.

Telebanking transactions are processed within 48 hours. If your payment does not show as received, contact us as soon as you can.

Internet banking

Make sure you include all the necessary information. For example:

• Particulars: Rates
• Code: RTZ 2020202
• Reference: A Jones

We cannot accept: A Jones $267.00