The effectiveness of the Plan’s objectives, policies and methods will be measured and monitored against performance indicators. Performance indicators will be reviewed and reported annually via the Annual Plan.
The methods for measuring results vary and may involve:
- Actual increases or decreases in waste and diverted material quantities
- Results from the Residents’ Opinion Survey (ROS) or other customer surveys
- Customer feedback about specific areas of interest
- Customer feedback received via evaluations forms
- Results from audits and reviews
Plan performance indicators
|Performance indicator||Activity||Reporting frequency|
|Activity areas within the DCC provide evidence of waste minimisation practices.||Annual Plan||Annually|
|Collective data (the DCC and private operators) of waste quantity, composition and destination are summarised and evidence of an annual decrease in waste to landfill.||Annual Plan||Annually|
|The DCC achieves 100% compliance with waste facility consent conditions under the Resource Management Act 1991.||Annual Plan||Annually|
|Collective data (the DCC and private operators) of diverted material quantity, composition and destination are summarised.||Annual Plan||Annually|
|The composition of waste at the DCC’s waste facilities.||SWAP audits||Periodically|
|The quantity and quality of diverted material collected via the DCC’s kerbside collection service for diverted material with >2% annual growth in diverted material sold.||Annual Plan||Annually|
|The number of customers receiving the DCC’s service for the kerbside collection of diverted material is increasing.||Annual Plan||Annually|
|Customer satisfaction with the DCC’s level of service for the kerbside collection of diverted material is >=80%.||ROS survey||Annually|
|Customer satisfaction with the reliability of kerbside waste collection services is >=85%.||ROS survey||Annually|
|Customer satisfaction with the cleanliness of the streets following the kerbside collection of waste >=55%.||ROS survey||Annually|
|Number of call outs to collect illegally dumped waste <30 per month.||Annual Plan||Annually|
|Number and summary of customer praise and complaints received in relation to the level of service received at the DCC’s waste facilities.||Gather, collate and summarise information from customer service records||Annually|
|Number and summary of customer praise and complaints received in relation to the level of service received at the DCC’s resource recovery centres.||Gather, collate and summarise information from customer service records||Annually|
|Customer satisfaction with the DCC’s public places recycling facilities is >80%.||ROS survey||Annually|
|Quantity and quality of diverted material collected via the DCC’s public places recycling facilities and level of service is increasing.||Annual Plan||Annually|
|Customer satisfaction with the DCC’s street litter bins is >=55%.||ROS survey||Annually|
|Lost time injuries in the delivery of the DCC’s contracted waste and diverted material service are minimised.||Gather, collate and summarise information||Monthly|
|Number of notices issued to the DCC for causing nuisance from the Health Protection Officer under section 55 of the WMA.||Maintain record of notices||Annually|
|Zero waste education programmes and workshops provide valuable learning opportunities to participants.||Feedback received and summarised from Participant evaluation forms||Annually|
|Number of businesses involved in a cleaner production programme is increasing.||Case studies produced||Annually|
|Number of successful waste levy grant applicants is increasing.||Applicants meet set milestones||Periodic media releases|
Plan review periods
This plan is subject to a six-yearly review period. These reviews are a necessary requirement of the WMA but are also essential to ensure the Plan is on course and meeting the needs of the community.
Each review is preceded by a waste assessment to inform the review by highlighting areas where gains are being made and identify where more input and development is required to further progress. The DCC decides if the Plan needs to be amended, or revoked and replaced, in which case changes are notified via the special consultative procedure.
The waste assessment process gathers all available information and data on the current and future demand for waste and diverted material facilities and services within Dunedin. This includes the DCC’s and other organisations’ activities. The waste assessment is only as good as the information and data that can be accessed and used for the purpose.
An interim 3 year review period of the Vision will be undertaken to consider the inclusion of a date. This review will be informed by the collection and reliability of additional data from other waste and diverted material operators.
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