The Dunedin City Council wants to know what residents think of the services and facilities we provide.
The Residents’ Opinion Survey was carried out each month from July 2023 to June 2024. The 2023/24 survey is based on 4,800 invitations to take part, which were sent to a random sample of residents aged 18 years and over from the electoral roll. In total 1,334 responses were received, giving a response rate of 29%. The results have a margin of error of +/- 2.7% at 95% confidence interval.
The survey was conducted by independent research company GravitasOPG for the fifth time this year.
2023/2024 Residents’ Opinion Survey at a glance
Services/facilities respondents (users in last 12 months) are most satisfied with
- Tūhura Otago Museum (94%)
- Dunedin Botanic Garden, Olveston Historic Home and Toitū Otago Settlers Museum (93%)
- Libraries (91%)
- Forsyth Barr Stadium (88%)
Services/facilities respondents are least satisfied with
- Availability of parking in the central city (19%)
- Availability of on-street metred parking in the central city and Flow of traffic at peak (23%)
- Conditions of roads throughout the city (28%)
- Suitability of the road network for cyclists (30%)
Statistically significant increases in satisfaction or perception in 2023/2024 from 2022/2023
- Community swimming pools (up 7 points to 83%)
- Central city retail area (up 6 points to 57%)
- Dunedin is a safe city (up 4 points to 66%)
- Waste management overall (up 4 points to 62%)
Statistically significant decreases in satisfaction or perception in 2023/2024 from 2022/2023 (users in last 12 months)
- Moana Pool (down 8 points to 72%)
- Dunedin is a thriving city (down 8 points to 39%)
- Council’s support for Dunedin’s economic development (down 6 points to 35%)
- Performance of the Mayor and Councillors (down 5 points to 29%)
- There is a sense of community within my local neighbourhood (down 5 points to 54%)
- Dunedin is a creative city (down 4 points to 64%)
- Regent Theatre (down 4 points to 85%)
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Previous reports
- Residents Opinion Survey 2023-2024 (PDF File, 2.4 MB | New window)
- Residents Opinion Survey 2022-2023 (PDF File, 1.4 MB | New window)
- Residents Opinion Survey 2021-2022 (PDF File, 1.3 MB | New window)
- Residents Opinion Survey 2021 (PDF File, 1.6 MB | New window)
- Residents Opinion Survey 2020 (PDF File, 1.1 MB | New window)
- Residents' Opinion Survey 2019 (PDF File, 2.5 MB | New window)
- Residents' Opinion Survey 2018 Final Report (PDF File, 1.4 MB | New window)
- Residents' Opinion Survey 2017 Final Report (PDF File, 4.3 MB | New window)
- Residents' Opinion Survey 2016 Final Report (PDF File, 1.0 MB | New window)
- Residents' Opinion Survey 2015 Final Report (PDF File, 2.0 MB | New window)
- Residents' Opinion Survey 2014 Summary (PDF File, 252.4 KB | New window)
- Residents' Opinion Survey 2014 Final Report (PDF File, 2.7 MB | New window)
- Residents' Opinion Survey 2013 Summary (PDF File, 261.4 KB | New window)
- Residents' Opinion Survey 2013 Report (PDF File, 3.1 MB | New window)
- Residents' Opinion Survey 2012 - General Information (PDF File, 102.3 KB | New window)
- Residents' Opinion Survey 2011 Result (PDF File, 3.3 MB | New window)
- Residents' Opinion Survey 2010 Report (PDF File, 1.7 MB | New window)
- Residents' Opinion Survey 2009 Report (PDF File, 4.7 MB | New window)
- Residents' Opinion Survey 2008 Report (PDF File, 470.6 KB | New window)
- Residents' Opinion Survey 2007 Report (PDF File, 425.4 KB | New window)
- Residents' Opinion Survey 2006 Report (PDF File, 170.6 KB | New window)