The Dunedin City Council wants to know what residents think of the services and facilities we provide.
The Residents’ Opinion Survey was carried out each month from July 2024 to June 2025. A total of 4,800 invitations to take part were sent to a random sample of residents aged 18 years and over from the electoral roll. We received a total of 1,349 responses, giving a response rate of 29%. The results have a margin of error of +/- 2.7% at 95% confidence interval.
The survey was conducted by independent research company GravitasOPG.
2024/2025 Residents’ Opinion Survey at a glance
Services/facilities respondents (users in last 12 months) are most satisfied with
- Dunedin Botanic Garden (92%)
- Tūhura Otago Museum (91%)
- Olveston Historic Home and Toitū Otago Settlers Museum (90%)
- Libraries (88%)
- DCC reserves (87%)
Services/facilities respondents are least satisfied with
- Availability of parking in the central city (22%)
- Availability of on-street metred parking in the central city (25%)
Statistically significant increases in satisfaction or perception in 2024/2025 from 2023/2024
- Overall roading related infrastructure (+9 points)
- Ease of pedestrian movement (+13 points)
- Flow of traffic off-peak (+9 points)
- Flow of traffic at peak (+10 points)
- Condition of footpaths (+9 points)
- Condition of roads throughout the city (+12 points)
- Overall Waste management (+5 points)
- Kerbside rubbish collection (+4 points)
- Overall planning and urban design (+4 points)
- Look and feel of suburb or township (+4 points)
- Look and feel of central city retail area (+8 points
- Look and feel of the city as a whole (+4 points)
- Look and feel of most convenient retail centre (+5 points)
Statistically significant decreases in satisfaction or perception in 2024/2025 from 2023/2024
- Overall cultural and creative facilities (-3 points)
- Moana Pool (-8 points)
- Edgar Sports Centre (-8 points)
- DCC website (-5 points)
- Support for city festivals and events (-5 points)
- Perception that Ōtepoti Dunedin is a safe city (-5 points)
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Previous reports
- Residents Opinion Survey 2024-25 (PDF File, 3.2 MB | New window)
- Residents Opinion Survey 2023-2024 (PDF File, 2.4 MB | New window)
- Residents Opinion Survey 2022-2023 (PDF File, 1.4 MB | New window)
- Residents Opinion Survey 2021-2022 (PDF File, 1.3 MB | New window)
- Residents Opinion Survey 2021 (PDF File, 1.6 MB | New window)
- Residents Opinion Survey 2020 (PDF File, 1.1 MB | New window)
- Residents' Opinion Survey 2019 (PDF File, 2.5 MB | New window)
- Residents' Opinion Survey 2018 Final Report (PDF File, 1.4 MB | New window)
- Residents' Opinion Survey 2017 Final Report (PDF File, 4.3 MB | New window)
- Residents' Opinion Survey 2016 Final Report (PDF File, 1.0 MB | New window)
- Residents' Opinion Survey 2015 Final Report (PDF File, 2.0 MB | New window)
- Residents' Opinion Survey 2014 Summary (PDF File, 252.4 KB | New window)
- Residents' Opinion Survey 2014 Final Report (PDF File, 2.7 MB | New window)
- Residents' Opinion Survey 2013 Summary (PDF File, 261.4 KB | New window)
- Residents' Opinion Survey 2013 Report (PDF File, 3.1 MB | New window)
- Residents' Opinion Survey 2012 - General Information (PDF File, 102.3 KB | New window)
- Residents' Opinion Survey 2011 Result (PDF File, 3.3 MB | New window)
- Residents' Opinion Survey 2010 Report (PDF File, 1.7 MB | New window)
- Residents' Opinion Survey 2009 Report (PDF File, 4.7 MB | New window)
- Residents' Opinion Survey 2008 Report (PDF File, 470.6 KB | New window)
- Residents' Opinion Survey 2007 Report (PDF File, 425.4 KB | New window)
- Residents' Opinion Survey 2006 Report (PDF File, 170.6 KB | New window)