The purpose of this survey was to find out the Panellists' views on whether they were satisfied with the current bookbus services and how it may be improved. The results will inform a wider review which will assess the current mobile library service as well as identify options and make recommendations on future service delivery. The review will be undertaken from April to July 2017, with the outcomes of the review informing the development of the Council Long Term Plan 2018/19.
Some of the key findings were:
- Little over half of the panellists (52%) indicated that they have used the mobile library services.
- The bookbus stops that panellists’ most commonly visited were in Opoho, Maori Hill, and the Gardens.
- A large majority of reasons given for not using the mobile library services related to adequate access to other libraries, prior commitments (e.g. work and school) and unaware of bookbus timetable and locations for stops.
- About three-quarters of the panellists (76%) were satisfied OR very satisfied with the bookbus service.
- More than a third of all respondents (34%) had no suggestions of improvement to offer for the bookbus services.
- Main themes of improvements were as follows:
- bookbus to operate after 5pm and/or on weekends.
- bookbus to carry a greater variety of books.
- bookbus to become friendly for those who struggle with mobility.
- an improvement in advertising and promoting the bookbus services and/or its schedule.
- a mobile app created to live-track the book bus and/or reserve materials which could be picked up at the stops.
- A majority of the comments (69%) rated the services as serving an important or valuable purpose within the community, especially to those who cannot access the Dunedin Public Library due to their age, physical condition, schedule or proximity.
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