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Dunedin City Council – Kaunihera-a-rohe o Otepoti
Swimming pool.

Policies at the pools

Our pool rules are designed for the safety and well being of ALL our customers, those that break these rules will be disciplined in accordance with our disciplinary procedures.


  • No running on poolside
  • No eating on poolside (except leisure pool or gallery seating areas)
  • No flips or back flips off the sides of the pool
  • No 360 from side of pool
  • No throwing objects (except balls)
  • No swearing (in terms of verbal assault)
  • No chewing gum
  • No fighting or bullying
  • No pushing into pool
  • No shoulder rides
  • No consuming drugs or alcohol on the premises
  • No entry for those under the influence of drugs or alcohol
  • No smoking in the building or on the terrace
  • No public displays of affection (PDA) – Moana is a family show, fondling, excessive touching and kissing is not acceptable

Cameras and Video Cameras

The use of cameras or video cameras are permitted on poolside only after you have spoken to a staff member and it is clear that you have the permission of the person you are photographing/videoing.

Mobile phones, regardless of their functions, are not to be used in the changing rooms.

If you want to come to the pool specifically to film or take photos, you will need the Manager's authorisation.

Underwater cameras are not permitted unless prior permission has been given by the Supervisor on duty.

Hygiene and Recovering from sickness

Pool management recommends that people wait for two weeks after a vomiting and/or diarrhoea bug before returning to any of the pools.

Any child or adult who has incontinence problems, and wears some form of incontinence pants or nappies during the day, MUST wear appropriate swimwear. This must be some form of tight fitting pants, such as bike shorts, worn under their normal swimwear.  These pants must be tightly fitted around the waist and legs in order to contain any matter in the event of an accident.

Babies and toddlers must wear swimming nappies.  These are sold at reception.

Gym users must shower before entering the pools or spa.

Swimmer Dress Policy

All swimmers at all times in the water must wear recognised swimwear.

  • No underwear allowed
  • Wetsuit style togs are acceptable
  • Rash vests or special aquatic garments are preferred over T-shirts; if a T-shirt must be worn it must be clean, fitting and have recognised swimwear worn underneath
  • Nappies, street clothing, soiled or badly worn clothing is not permitted in the water at any Dunedin City Council pool
  • Children, five years and under, must wear tight fitting togs.  We prefer, and recommend children three and under wear Aqua-naps
  • The Duty Supervisor shall be the sole judge as to the adequacy, or otherwise of swimwear, and to whether any swimwear is worn correctly
  • T-shirts must be tucked in while on diving boards and Hydroslide
  • No T-shirts while on the towers

Personal Training

We have specific contractors on site who provide personal training in the gym and in aqua jogging. No one, other than these contractors can take clients for personal training within our facility.

Swim Teaching

Moana Pool Just Swim has the Professional Teaching Rights for Aquatic Services.  No other person or business may teach swimming in a professional capacity. Any other teaching is only permitted if those customers have hired a lane for private use. Teachers with school groups and parents informally giving their kids some pointers are not an issue.

  • Supervision policy

    Supervision Policy - Swim and Waterslide

    • Caregivers for children under 5 years must be in the water within arm’s reach, and able to physically assist at all times
    • Children under 10 years must be actively supervised by a caregiver. Actively supervised means watching your child at all times and able to provide immediate assistance.
    • Caregivers must be 16 years or older.

    5 to 9 year olds will be required to wear a wristband.

    Does this apply to the Waterslide?

    Yes it does, under 5’s must slide down with an adult, under 10’s have someone actively supervising them at the slide exit pool.

    Why is this policy being introduced?

    The policy is aimed at keeping children safe. Children aged 5-9 years old are at the highest risk in the water. At Moana Pool over the past four years 90% of rescues have involved children in this age range. We are making these changes to make our pools safer for these children and their families.

    What’s changed?

    The age of children being able to be left unsupervised has been raised from eight, to ten years old. Previously caregivers with children under the age of 5 had to be within arm’s reach. Now the caregiver must be in the water, within arm’s reach.

    Children aged 5-9 will be given a wristband at reception so that staff can easily identify them.

    When will the changes come into effect?

    24, July, 2017

    What does this mean for my child?

    Your child should not notice any change, other than having to wear a wristband if they fall into the 5-9 year old age group. They will still enjoy the same swimming experience, in a safer environment.

    Why does my child have to wear a wristband?

    This helps pool crew to quickly identify children’s age, and that a caregiver is also looking after that child. The wristbands also increase awareness and serve as a reminder that the child is in the high risk age group. These have proved to be a successful around the world.

    My under-5 is a good swimmer, why do I have to keep them within arm’s reach?

    Children under the age of 5 years old usually play in shallow areas, keeping them within arm’s reach means you can prevent them from going too deep and getting into difficulty.

    Swimming in a controlled lesson is one thing, swimming yourself out of danger is another.

    Why am I expected to provide immediate assistance, isn’t that the lifeguard’s job?

    It’s pool crew’s role to supervise everyone using the facility and as a parent or caregiver, you know your child and their limits better than staff do. If you see your child getting out of their depth or moving away from your supervision you can best direct them back to a safer area.

    What does this mean for schools and large groups of children?  

    These changes do not impact on the supervision policy that schools and user groups follow.

    What happens if the rules aren’t followed?

    We’re working hard to ensure everyone knows about this policy and why it’s important. When we come across people not following these rules, we’ll work to educate them. However, if children are not accompanied by a suitable caregiver they won’t be allowed in the water. If there is continued failure to comply with the policy, people may be asked to leave the facility for the safety of their children and all users.

    How will this affect my child at swimming lessons?

    All 5-9 year olds will need to be escorted to and from lessons by a parent or caregiver. They are also required to wear a wristband to swimming lessons. The bands are available from reception. They are recyclable and can be left at reception after lessons. Under 5’s need to be accompanied for the whole lesson, under 9 years old need to be escorted to and from lessons.

    My child is already supervised by the instructor in the lesson, isn’t this is a little over the top?

    There are a number of children who move through to the leisure pool after lessons, so Pool Crew need to be able to easily identify these children.

    Can’t I just keep the band for the term?

    If your child is a regular pool user, you may choose to keep your child’s wristband for them to use each time they’re at the pool. However if you think it may get lost at home, you can pick one up from reception each time and leave it behind when you go.

    I have another question, who do I contact?

    You can email or call 03 477 4000

  • Breath holding policy


    The Dunedin City Council is committed to providing a safe and healthy environment for all users of our swimming pools.  Breath holding activities and resulting shallow water blackout events have been identified as a very high risk with extremely serious potential consequences.  As a result the following rules have been put in place to best protect users from serious harm.


    The policy aims to provide clarity for users and pool staff around breath holding activities that people may want to attempt while using the facility.  It covers all possible breath holding activates including specific bookings and events.


    Breath-Holding, in terms of swimming:  Any activity that involves a swimmer holding their breath underwater, particularly attempting to ignore the urge to breathe.

    Freediving: The sport or activity of diving under water without the use of breathing apparatus, especially in deep water.

    Spotter: Can be in or out of the water, no specified ratio for spotters to swimmers, the spotter must be confident they can effectively watch all swimmers they are supporting.


    1. Dive/Lap Pool (4.6m deep)
      1. Breath holding activities will no longer be permitted in the Dive/Lap Pool without a booking being made.
      2. Bookings for breath holding activities can only be made by recognised Free Diving groups or groups that have Worksafe accreditation for free diving/breath holding. Staff must be made aware of the intention to breath hold during the booking.
    2. Main Pool (0.91m-1.7m deep)
      1. Breath holding activities are only permitted in the main pool if the person has a spotter following them on the surface at all times.  Staff must be made aware of the intention to breath hold.
      2. Breath holders may not exceed one length of the pool without coming up for a breath when the pool is at 25 meters and must be wearing fins.
      3. Breath holders may only exceed the 25 meter rule when the pool is at long course and fins are being worn for training purposes and or competitions.
      4. One length one breath.
    3. Old Dive Pool
      1. Breath holding activities will no longer be permitted in the Old Dive Pool without a booking being made.
      2. Bookings for breath holding activities can only be made by recognised Free Diving groups or groups that have Worksafe accreditation for free diving/breath holding or underwater hockey players wishing to train surfacing from depth.  Staff must be made aware of the intention to breath hold during the booking.
      3. Underwater hockey players must have someone in the water watching from the surface able and prepared to offer assistance at all times while this activity is being undertaken.

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