Our pool rules are designed for your safety and wellbeing.
General
- Please follow instructions from staff
- Entry is permissible by paying the relevant entry fee and wristband
- Please respect other patrons
- No breath holding. Refer to breath holding policy below
- Please ensure your actions (or inactions) don’t jeopardise your safety or the safety of others
- No running, diving (unless authorised), pushing, play fighting, shoulder rides or poolside flips. Although they seem like fun, they cause many accidents
- No smoking, vaping, alcohol or other drugs (pre-loading or onsite)
- Limit public displays of affection – ours is a family-friendly facility
- No glass or crockery
- No gang insignia
- Personal training and swim teaching is reserved for designated groups. Giving pointers to your family or friend is fine
- Please wait 48 hours after a vomiting and/or diarrhoea bug before visiting our pool. Those with Cryptosporidiosis may enter two weeks after symptoms have resolved.
Supervision policy
Caregivers for children under five years must be in the water, within arm’s reach and able to physically assist at all times. Children under 10 must wear a yellow wristband for identification and be actively supervised by a caregiver. Actively supervised means continually watching your child and able to provide immediate assistance. Caregivers must be 16 years or older.
There is no compulsory caregiver to child ratio; however, you must be able to fulfil your supervision obligations to ALL children.
Respectfully, a child’s competency in the water has no impact on these expectations. Bookings and groups have additional requirements.
Hygiene
We encourage you to toilet and shower before entering the pool to prevent things like mud, lotion and body fluids from affecting the water quality. Please protect open wounds. No spitting. People with incontinence should wear protective measures – either swim nappies or tight-fitting bike shorts. Exit the pool and inform staff if there’s an incident. This helps us to quickly clean, clear and re-open the pool.
Dress code
Please wear clean swimwear that doesn’t restrict movement. Please ensure private areas are not visible (includes see through swimwear). Jeans and long loose-fitting clothing are banned.
Food, beverages and gum
Please don’t take food, beverages (except for water bottles on the side of the pool) or gum into the pool. You can eat in the seating areas.
Equipment
Please don’t take equipment into the pool that might harm people or the facility. For example, large equipment that could block lifeguard sight, dyes that blur the water, mermaid tails, hard balls or items that disintegrate or break easily e.g. balloons.
Height and age limits
To maintain the therapeutic environment of the hydrotherapy pool, it is restricted to people 14 years and older. Please talk to our staff if you’re under 14 and need to use the hydrotherapy pool for physiotherapy or rehabilitation.
The spa is restricted to people 18 years and older. We recommend that pregnant women don’t use the spa, due to risks to the baby.
Limits may apply to specialised equipment, such as inflatables. General access and usage restrictions apply to those under 10 (see supervision policy).
Photo/videography
Photos and videos are not allowed to be taken at the pool to protect people’s privacy and ensure patrons are comfortable. You can ask staff for permission, however, this is limited to poolside and content should not include other people. Permission won’t be granted for underwater or change room photo’s/videos.
Bookings
A confirmed booking is required for exclusive use of a pool. Booking requests can be made on our website, where you’ll find more information about the booking process. Additional rules apply to bookings, such as compulsory supervision ratios. Parties, clubs, schools, events and holiday programmes need to be booked.
Breath holding policy
Breath holding within the facility is not permitted by default. The facility adheres to the DCC Aquatics Breath Holding Policy allowing breath holding under certain criteria. Breath holding is limited to the 25M pool and conditions are consistent with the main pool of Moana.
That is notifying staff in advance of your intentions, that a spotter is present following the breath holder along the surface, and that no more than 1 length/25m is exceeded when the breath is held. See the DCC Aquatics Breath Holding Policy for more information.
Breaches to rules
In the first instance, staff will take an educative approach. With bookings, we will contact a representative of the group. However, where there are serious or repetitive breaches, we will ask patrons to leave or impose access restrictions.
If you have any questions about these rules, please talk to pool staff or email tepunaowhakaehu@dcc.govt.nz