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Dunedin City Council – Kaunihera-a-rohe o Otepoti

Paying your rates

How do I pay my rates?

There are several ways to pay your rates account. They include:

  • Eftpos, cash or credit card at a customer service centre (Please note: a surcharge will be applied for all credit card payments at a service centre). For locations and opening hours of customer service centres refer to Customer services page.
  • Eftpos or cash at an NZ Post agency. For locations and opening hours see nzpost website.
  • Direct credit and internet banking
  • Direct debit
  • Credit card online - Pay rates page (Please note: A surcharge will be applied for all credit card payments)

It is up to you to monitor your account balance and ensure there are sufficient funds to cover your payment. Penalties will apply if the account is not paid on time.

Direct debit

Direct debits are our preferred method of account payment. If you set up a direct debit, it means that we will make sure your account is paid on time and in full and you can be confident you won’t incur penalties - even if you’re away!

Instructions on how to set up and manage a direct debit are on the Paying by direct debit page.

Telebanking

Most banks are set up for this and know our bank account number and the required format for information. If your bank does not hold our bank account, they are listed below.

Tell your bank the amount you want to pay on, or before, the penalty date shown on your current instalment notice.

Telebanking transactions are processed within 48 hours. If your payment does not show up on your statement, contact us as soon as you can.

If you have any problems, let us know.

Internet banking

To pay your rates account, please use these bank details:

Account number 03 0905 0184000 05
Particulars Enter rates assessment number from your rate account
Code RATES
Reference Enter rates assessment number from your rate account

Struggling to pay your rates bill?

Help is available.

Call:

  • Family Works freephone 0508 396 678; or
  • Dunedin Budget Advisory Service on 03 471 6158

Changing your rates and water account payments

If you move properties, and you pay via internet banking or direct credit, you need to contact your bank and make sure that the bank has your new rate reference number(s) as this refers to a property, not a person.

If this information is not updated, payments will continue to be credited to your old property rather than your new property. We take no responsibility for payments credited to rate accounts in error.

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