The Dunedin City Council is an accredited Building Consent Authority (BCA). A BCA is responsible for performing certain building control functions under the Building Act, such as processing and issuing building consents, inspecting and certifying that completed building work is compliant and issuing notices to fix and compliance schedules.
Building Services, a business unit within the Dunedin City Council administers these functions and our trained professionals are committed to providing quality customer service and helping you obtain your consent as fast as possible while ensuring your project meets relevant legislative and building code requirements.
We value your feedback. If you feel dissatisfied with our service, we encourage you to let us know through our complaint process. A complaint is an expression of dissatisfaction on (for example):
- our lack of action
- our decision
- the standard of service received from our staff or contractors.
Our complaints policy sets out guiding principles for our staff to follow when handling complaints. If you would like further information on this policy please feel free to contact us.
Depending on your issue, it will either be managed through the particular business area involved to seek a resolution or escalated to the appropriate manager to handle.
Our standard response timeframe is an acknowledgement and a resolution within 5 working days. However, if the issue needs more time we will let you know and keep you updated.
If you are not satisfied with our response to your complaint, contact us and we will consider your concerns and carry out a fair review.
Building Services contact details:
- In writing: Dunedin City Council, PO Box 5045, Moray Place, Dunedin 9054
- In person: Building Services Enquiries Desk, Ground Floor, Civic Centre, 50 The Octagon, Dunedin
- By phone: 03 477 4000
- By email: firstname.lastname@example.org
- Subscribe to Building Services e-newsletters (link to external website, new window)