Services and activities
The regulatory services group includes activities and services related to:
- Animal services
- Building services
- Environmental health and alcohol licensing)
- Parking operations
- Parking services (enforcement)
The DCC provides monitoring services to enforce standards of public safety with the control of dogs; building services that meet customer needs and statutory requirements; protection for the public by monitoring and enforcing standards of public health; and services to reduce alcohol-related harm by monitoring and enforcing standards within licensed premises.
The regulatory services group contributes directly to the safety and health of residents. By monitoring and enforcing standards of public safety, the Council fulfils its role as the authority for a range of regulatory frameworks which help to make Dunedin a great place to live.
Community outcomes
The regulatory services group contributes to the following community outcomes:
- A supportive city with caring communities and a great quality of life
- A sustainable city with healthy and treasured natural environments
Measuring performance
| Measure | Data Source | Actual 2019/20 | Year 1 2021/22 | Year 2 2022/23 | Year 3 2023/24 | Year 4 – 10 2024-31 |
|---|---|---|---|---|---|---|
| Level of service: Legislative standards and bylaws are enforced to protect the public | ||||||
| Percentage of residents satisfied with the control of roaming dogs | ROS | 69% | ≥60% | |||
| Percentage of “A” graded food premises | Internal data | 90% | ≥70% | |||
| Percentage of residents satisfied with the control of noise | ROS | 66% | ≥60% | |||
| Level of service: Statutory timeframes for processing of building consent applications and certifications are met | ||||||
| Percentage of building consent applications processed in accordance with statutory timeframes | Internal data | 97.1% | 100% | |||
| Percentage of Code Compliance Certificates issued in accordance with statutory timeframes | Internal data | 97.6% | 100% | |||
| Level of service: Monitoring of legislative standards and bylaws is undertaken to protect the public | ||||||
| Percentage of registered health premises inspected in accordance with statutory timeframes | Internal data | 90% | 100% | |||
| Number of alcohol licensing monitoring visits completed each quarter | Internal data | 129 visits | ≥50 compliance visits per quarter | |||
| Level of service: Car parking is available, meets the needs of users and parking regulations are enforced | ||||||
| Percentage of residents satisfied with availability of metered on-street parking in the central city | ROS | 23% | ≥40% | |||
ROS Residents’ Opinion Survey