There are several ways to pay your DCC water accounts:
- Eftpos, cash or credit card at a customer service centre (Please note: a surcharge will be applied for all credit card payments at a service centre). For locations and opening hours of customer service centres refer to Customer services page.
- Eftpos or cash at an NZ Post agency. For locations and opening hours see nzpost website.
- Direct credit and internet banking
- Direct debit
- Credit card online – Pay Water invoice (Please note: a surcharge will be applied for all credit card payments.)
It is up to you to monitor your account balance and ensure there are sufficient funds to cover your payment.
Direct Credit and Internet banking
To pay your water account, please use these bank details:
| Account number | 03 0905 0184000 12 |
| Particulars | WATER |
| Code | leave blank |
| Reference | Assessment number (top right hand corner of your notice) |
To help us process direct credit and internet banking payments, please post, fax or email your remittance advices on, or before, the date of payment with ‘Direct Credit Accounts Receivable’ on the address or subject line.
- Post Attn Direct Credit Accounts Receivable, PO Box 5045, Moray Place, Dunedin 9058
- Fax (03) 474 3694
- Email finance.waterbilling@dcc.govt.nz
Direct debit
Direct debits are our preferred method of account payment. If you set up a direct debit, it means that we will make sure your account is paid on time and in full and you can be confident you won’t incur penalties - even if you’re away!
A copy of your water assessment will be issued at least five days before the direct debit takes place.
Setting up a direct debit agreement:
- Download and complete (with signature) the Direct Debit agreement form.
- Contact us. We will send you a direct debit application form and a freepost envelope.
If you have more than one water account, you will need to complete a direct debit form for each separate property.
You can:
- drop the form back to us at any of our customer services centres
- post it to Freepost Authority Number 247608, Dunedin City Council, PO Box 5243, Moray Place, Dunedin 9058 (no stamp required)
- email the form to finance.waterbilling@dcc.govt.nz
We will send you a confirmation letter when we have processed your application. The letter will include the amount to be direct debited and the starting date.
Please contact us on 477 4000 for more details or download the form.
Changing your water account payments
If you move properties, and you pay via internet banking or direct credit, you need to contact your bank and make sure that the bank has your new rate reference number(s) as this refers to a property, not a person.
If this information is not updated, payments will continue to be credited to your old property rather than your new property. We take no responsibility for payments credited to rate accounts in error.