Services and activities
The governance and support services group includes activities and services related to:
- Civic and administration
- Customer services agency
- Council communications & marketing
- Warm Dunedin
The governance and support services group provide technical and administrative support for the key delivery activities of the DCC. In some instances, an external service to residents and the public is provided (e.g. the provision of the Council’s website). The support activities are largely funded by an internal charge to the other activities in this section. The charge is based on an allocation method that endeavours to reflect the true cost to the key delivery activities.
Community outcomes
The governance and support services group contributes to the following community outcomes:
- A healthy city with reliable and quality water, wastewater and stormwater system
- A compact city with a vibrant CBD and thriving suburban and rural centres
- A successful city with a diverse, innovative and productive economy
- A creative city with a rich and diverse arts and culture scene
- A connected city with a safe, accessible and low-carbon transport system
- A sustainable city with healthy and treasured natural environments
- An active city with quality and accessible recreational spaces and opportunities
- A supportive city with caring communities and a great quality of life
Measuring performance
| Measure | Data Source | Actual 2019/20 | Year 1 2021/22 | Year 2 2022/23 | Year 3 2023/24 | Year 4 – 10 2024-31 |
|---|---|---|---|---|---|---|
| Level of service: The information required to participate in the democratic process is appropriately available | ||||||
| Percentage of non-public material that is assessed for proactive release to the public during each Council Committee meeting round | Internal data | 100% | 100% | |||
| Percentage of LGOIMA official information requests that are responded to within 20 working days | Internal data | 79% | 100% | |||
| Percentage of residents satisfied with the amount of public consultation undertaken | ROS | 38% | ≥50% | |||
| Level of service: The information residents require is appropriately available | ||||||
| Percentage of residents satisfied with the Council’s website | ROS | 62% | ≥65% | |||
| Level of service: Staff communicate with residents appropriately | ||||||
| Percentage of residents satisfied with how staff communicate | ROS | 78% | ≥80% | |||
ROS Residents’ Opinion Survey