We value your feedback. If you feel dissatisfied with our service, we encourage you to let us know through our complaint process. A complaint is an expression of dissatisfaction on (for example):
- our lack of action
- our decision
- the standard of service received from our staff or contractors.
Our complaints policy sets out guiding principles for our staff to follow when handling complaints. If you would like further information on this policy please feel free to contact us.
Depending on your issue, it will either be managed through the particular business area involved to seek a resolution or escalated to the appropriate manager to handle.
Our standard response timeframe is an acknowledgement and a resolution within 5 working days. However, if the issue needs more time we will let you know and keep you updated.
If you are not satisfied with our response to your complaint, contact us and we will consider your concerns and carry out a fair review.
Building Services contact details:
- In writing: Dunedin City Council, PO Box 5045, Dunedin 9054
- In person: Building Services Enquiries Desk, Ground Floor, Civic Centre, 50 The Octagon, Dunedin
- By phone: 03 477 4000
- By email: building@dcc.govt.nz
- Subscribe to Building Services e-newsletters (link to external website, new window)
For matters of doubt or dispute to do with building work, the Building Act has provision to obtain a determination by the Ministry of Business, Innovation and Employment (MBIE).
Further guidance about determinations can be found on MBIE’s website (external link).