Services and activities

This section provides information on the activities and services that the DCC provides and describes:

• How the services and activities contribute to our community outcomes;
• How performance is measured; and
• The costs for providing the services and activities.

The services and activities that the DCC provides are grouped into 12 groups of activity. The community outcomes that they mainly contribute to are described within each activity.

• Community and planning

  Services and activities

  The community and planning group includes activities and services related to:

  • Community development and events
  • City development
  • Resource consents

  The DCC is responsible for promoting the sustainable management of the natural and physical resources within Dunedin. This includes developing, reviewing and administering the District Plan, Spatial Plan and related policies, and processing applications for resource consents under the District Plan. The DCC also provides heritage, biodiversity and urban design advice to the Council and residents, and administers the heritage fund.

  The community and planning group provides advice and support to community providers, administers a range of community support and grants, and organises community events. The community and planning group contributes to the vibrancy of the city for Dunedin residents and visitors, and works with community groups to provide a better quality of life, while driving development and delivery of the city’s key strategies.

  Community outcomes

  The community and planning group contributes to the following community outcomes:

  • A creative city with a rich and diverse arts and culture scene
  • A successful city with a diverse, innovative and productive economy
  • A supportive city with caring communities and a great quality of life
  • A sustainable city with healthy and treasured natural environments
  • A compact city with a vibrant CBD and thriving suburban and rural centres

  Measuring performance

  Measure	Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: Advice and support is provided to the community and key stakeholders, and grants funding and contract support is appropriately administered and monitored
  Percentage of customers satisfied with advice, support, and assistance provided by the Community Development Team	Annual survey	91%	≥95%
  Level of service: Council funded events meet the needs of residents
  Percentage of residents satisfied with city festivals and events	ROS	70%	≥70%
  Level of service: Residents are satisfied with the look and feel of the city
  Percentage of residents satisfied with the overall look and feel of the city	ROS	70%	≥75%
  Level of service: Resource consents are processed efficiently and meet statutory timeframes and customer information needs are met.
  Percentage of resource consents processed within statutory timeframes	Internal data	99%	100%

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Community and Planning (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Community and Planning

• Economic Development

  Services and activities

  The economic development group includes activities and services related to:

  • Economic development
  • Marketing Dunedin
  • Visitor Centre (i-Site)

  The DCC supports and encourages business vitality, alliances for innovation, a hub of skills and talent, linkages beyond our borders and a compelling destination to make Dunedin a great place to live, work, study, visit and invest in.

  The economic development group works in partnership with other agencies to promote the city, attract visitors and migrants, and encourage and support business, job growth and entrepreneurial activity.

  Community outcomes

  The economic development group contributes to the following community outcomes:

  • A creative city with a rich and diverse arts and culture scene
  • A successful city with a diverse, innovative and productive economy
  • A supportive city with caring communities and a great quality of life

  Measuring performance

  Measure	Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024/31
  Level of service: Enterprise Dunedin provides business sector support and coordinates the marketing of the city for tourism and education and attracting investment and skilled migrants
  Percentage of residents satisfied with the Council’s support for economic development	ROS	46%	≥50%
  Dunedin’s share of national visitor spend	MBIE TECTs	New measure	Grow 10% year on year
  Level of service: The i-Site Visitor Centre provides an accessible, accurate tourism information and booking service
  Percentage of external customers satisfied with the i-Site Visitor Centre experience	Independent external survey	100%	≥90%

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Economic Development (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Economic Development

• Galleries, libraries and museums

  Services and activities

  The Galleries, Libraries and Museums group includes activities and services related to:

  • Dunedin Public Libraries (including City of Literature)
  • Dunedin Public Art Gallery
  • Toitū Otago Settlers Museum
  • Lan Yuan Chinese Garden
  • Olveston Historic Home

  The DCC owns and operates the Dunedin Public Libraries, Dunedin Public Art Gallery, Toitū Otago Settlers Museum, Dunedin Chinese Garden and Olveston Historic Home.

  The DCC provides opportunities to access and experience visual arts and culture by viewing art collections held in a safe and quality environment. The DCC maintains and preserves a rich heritage of stories, treasures and knowledge through its cultural institutions.

  The Council is one of four local authorities in Otago that contribute to the management and funding of the Otago Museum under the Otago Museum Trust Board Act 1996.

  Community outcomes

  The Galleries, Libraries and Museums group contributes to the following community outcomes:

  • A creative city with a rich and diverse arts and culture scene
  • A supportive city with caring communities and a great quality of life
  • A successful city with a diverse, innovative and productive economy

  Measuring performance

  Measure	Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: Library facilities are accessible, and collections are maintained and updated to meet the needs of the community
  Percentage of residents who visit Dunedin Public Libraries at least once in a year	ROS	64%	≥60%
  Percentage of residents who visited and were satisfied with Dunedin Public Libraries	ROS	89%	≥90%
  Total number of visits to Dunedin Public Libraries annually	Internal data	920,579	≥1.1 million
  Number of participants in lifelong learning programmes conducted by the library annually	Internal data	35,086	≥35,000
  Level of service: The Dunedin Public Art Gallery provides access to a diverse visual art experience which meets the expectations of visitors and the collection is managed according to international best practice
  Percentage of residents who visit Dunedin Public Art Gallery at least once in a year	ROS	51%	≥40%
  Percentage of residents who visited and were satisfied with to their visit to the Dunedin Public Art Gallery	ROS	90%	≥90%
  Total number of visits to Dunedin Public Art Gallery annually	Internal data	198,046	≥195,000
  Level of visitor satisfaction with Dunedin Public Art Gallery	Visitor surveys	97%	≥90%
  Percentage of designated exhibition galleries that are committed to displays from the permanent collection (in order to provide access to the city’s holding of nationally significant art)	Internal data	56.6%	≥40%
  Level of service: The Toitū Otago Settlers Museum (Toitū) facilities provide access to a diverse social history experience which meets the expectations of visitors
  Percentage of residents who visit Toitū at least once a year	ROS	71%	≥75%
  Percentage of residents who visited and were satisfied with their visit to Toitū	ROS	94%	≥95%
  Total number of visits to Toitū annually	Internal data	216,656	≥250,000
  Number of special exhibitions, public programs and events staged per year at Toitū and at Lan Yuan Chinese Garden	Annual status analysis	86	≥100
  Level of visitor satisfaction with Toitū	Trip Advisor	4.8	≥4.5 out of 5 stars (as at 30 June each year)
  Level of service: Visitors enjoy an authentic Chinese architectural and cultural experience
  Percentage of residents who visit Lan Yuan Chinese Garden at least once a year	ROS	24%	≥15%
  Percentage of residents who visited and were satisfied with their visit to Lan Yuan Chinese Garden	ROS	83%	≥85%
  Total number of visits to Lan Yuan Chinese Garden annually	Internal data	34,676	≥40,000
  Level of visitor satisfaction with Lan Yuan Chinese Garden	Trip Advisor	4.5	≥4.0 out of 5 stars (as at 30 June each year)
  Level of service: Visitors enjoy an authentic experience at Olveston Historic House
  Percentage of residents who visit Olveston at least once a year	ROS	10%	≥10%
  Percentage of residents who visited and were satisfied with their visit to Olveston	ROS	92%	≥90%
  Total number of visits to Olveston annually	Internal data	24,527	≥35,000
  Level of visitor satisfaction with Olveston	Trip Advisor	4.5	≥4.5 out of 5 stars (as at 30 June each year)

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Galleries, libraries and museums (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Galleries, libraries and museums

• Governance and support services

  Services and activities

  The governance and support services group includes activities and services related to:

  • Civic and administration
  • Customer services agency
  • Council communications & marketing
  • Warm Dunedin

  The governance and support services group provide technical and administrative support for the key delivery activities of the DCC. In some instances, an external service to residents and the public is provided (e.g. the provision of the Council’s website). The support activities are largely funded by an internal charge to the other activities in this section. The charge is based on an allocation method that endeavours to reflect the true cost to the key delivery activities.

  Community outcomes

  The governance and support services group contributes to the following community outcomes:

  • A healthy city with reliable and quality water, wastewater and stormwater system
  • A compact city with a vibrant CBD and thriving suburban and rural centres
  • A successful city with a diverse, innovative and productive economy
  • A creative city with a rich and diverse arts and culture scene
  • A connected city with a safe, accessible and low-carbon transport system
  • A sustainable city with healthy and treasured natural environments
  • An active city with quality and accessible recreational spaces and opportunities
  • A supportive city with caring communities and a great quality of life

  Measuring performance

  Measure	Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: The information required to participate in the democratic process is appropriately available
  Percentage of non-public material that is assessed for proactive release to the public during each Council Committee meeting round	Internal data	100%	100%
  Percentage of LGOIMA official information requests that are responded to within 20 working days	Internal data	79%	100%
  Percentage of residents satisfied with the amount of public consultation undertaken	ROS	38%	≥50%
  Level of service: The information residents require is appropriately available
  Percentage of residents satisfied with the Council’s website	ROS	62%	≥65%
  Level of service: Staff communicate with residents appropriately
  Percentage of residents satisfied with how staff communicate	ROS	78%	≥80%

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Governance and support services (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Governance and support services

• Property

  Services and activities

  The property group includes activities and services related to:

  • Community housing
  • Property management (including Investment Property, Operational Property and Community Property)
  • Land and lease management

  The DCC manages property to maintain core services, provide community housing, and provide non-rates revenue.

  The property portfolio includes the management of community housing units for qualifying residents; arts and culture facilities like the Regent Theatre; sports facilities like Edgar Centre and the Ice Sports Stadium; and non-rates revenue from the management of investment properties.

  Property management is essential to the Council’s influence in economic development, arts and culture, community housing, and libraries and museums, and maintaining the range of services provided to Dunedin’s communities. It supports all of the DCC’s activities and services.

  Community outcomes

  The property group contributes to the following community outcomes:

  • A creative community with a rich and diverse arts and culture scene
  • A supportive city with caring communities and a great quality of life
  • An active city with quality and accessible recreational spaces and opportunities
  • A compact city with a vibrant CBD and thriving suburban and rural centres

  Measuring performance

  Measure		Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: The housing provided by the Council meets the needs of tenants and rental values will not exceed operating expenses.
  Percentage occupancy of Council provided rental housing		Internal data	97%	≥94%
  Percentage of tenants satisfied with Council provided rental housing		Tenant survey	91%	≥95%
  Level of service: Council investment properties are appropriately managed
  Percentage overall occupancy of Council investment properties		Internal data	89%	≥95%
  Level of service: Council operational properties are appropriately managed
  Percentage of service request response times met		Internal data	91%	≥75%
  Level of service: The impact of Council operations on the environment are managed  (ZC)
  The amount of energy used by DCC properties is reducing year on year (ZC)		Internal data	New measure	Reducing year on year
  The amount of energy generated from fossil fuels in DCC properties (ZC)	Energy from LPG	Internal data	New measure	Reduction on 2018/19 baseline of 8,772,833 kWh	Reducing year on year
  	Energy from diesel			Reduction on 2018/19 baseline of 282,675.5 kWh
  Level of service: The number of public toilets throughout Dunedin will increase
  Provide a changing places bathroom in the central city area		Internal data	New measure	By 30 June 2022
  Increase in the number of public toilets		Internal data	New measure		2 new toilets each year

  (ZC) levels of service statements and measures that will help monitor progress towards Council’s zero carbon 2030 target.

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Property (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Property

• Regulatory

  Services and activities

  The regulatory services group includes activities and services related to:

  • Animal services
  • Building services
  • Environmental health and alcohol licensing)
  • Parking operations
  • Parking services (enforcement)

  The DCC provides monitoring services to enforce standards of public safety with the control of dogs; building services that meet customer needs and statutory requirements; protection for the public by monitoring and enforcing standards of public health; and services to reduce alcohol-related harm by monitoring and enforcing standards within licensed premises.

  The regulatory services group contributes directly to the safety and health of residents. By monitoring and enforcing standards of public safety, the Council fulfils its role as the authority for a range of regulatory frameworks which help to make Dunedin a great place to live.

  Community outcomes

  The regulatory services group contributes to the following community outcomes:

  • A supportive city with caring communities and a great quality of life
  • A sustainable city with healthy and treasured natural environments

  Measuring performance

  Measure	Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: Legislative standards and bylaws are enforced to protect the public
  Percentage of residents satisfied with the control of roaming dogs	ROS	69%	≥60%
  Percentage of “A” graded food premises	Internal data	90%	≥70%
  Percentage of residents satisfied with the control of noise	ROS	66%	≥60%
  Level of service: Statutory timeframes for processing of building consent applications and certifications are met
  Percentage of building consent applications processed in accordance with statutory timeframes	Internal data	97.1%	100%
  Percentage of Code Compliance Certificates issued in accordance with statutory timeframes	Internal data	97.6%	100%
  Level of service: Monitoring of legislative standards and bylaws is undertaken to protect the public
  Percentage of registered health premises inspected in accordance with statutory timeframes	Internal data	90%	100%
  Number of alcohol licensing monitoring visits completed each quarter	Internal data	129 visits	≥50 compliance visits per quarter
  Level of service: Car parking is available, meets the needs of users and parking regulations are enforced
  Percentage of residents satisfied with availability of metered on-street parking in the central city	ROS	23%	≥40%

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Regulatory (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Regulatory

• Reserves and recreational facilities

  Services and activities

  The reserves and recreational facilities group includes activities and services related to:

  • Aquatic services
  • Botanic Garden
  • Cemeteries and crematorium
  • Parks and recreation

  The DCC operates four community swimming pools and over 100 playgrounds, sportsgrounds, parks and reserves. They are maintained every day to meet the leisure, fitness and lifestyle needs of Dunedin residents. The DCC also maintains open green spaces and reserves like the Botanic Gardens and other important facilities like cemeteries and crematoriums.

  Green spaces, aquatic facilities and the other activities in this group are central to the wellbeing of Dunedin’s communities. The maintenance of these activities allows a breadth of leisure opportunities and the pursuit of ‘active’ lifestyles in parks, pools, gardens and reserves so that Dunedin’s communities can be fit, active and connected in natural spaces.

  Community outcomes

  The reserves and recreational facilities group contributes to the following community outcomes:

  • An active city with quality and accessible recreational spaces and opportunities
  • A supportive city with caring communities and a great quality of life
  • A sustainable city with healthy and treasured natural environments

  Measuring performance

  Measure	Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 - 10 2024-31
  Level of service: Aquatic facilities are accessible to everyone
  Percentage of residents who visit a DCC swimming pool at least once in a year		ROS	52%	≥50%
  Number of annual attendances at DCC swimming pools:	Moana Pool	Internal data	489,093	≥600,000
  	St Clair Hot Saltwater Pool		43,883	≥36,000
  	Mosgiel Pool		25,733	0	≥33,000	≥44,000
  	Port Chalmers Pool		11,362	≥14,500
  Level of service: Aquatic facilities are well maintained and meet the needs of users
  Percentage of users satisfied with Moana Pool		ROS	83%	≥85%
  Upgrade the hydroslide at Moana Pool		Internal data	New measure	30 June 2022
  Percentage of users satisfied with community swimming pools (St Clair Salt Water Pool, Mosgiel Pool and Port Chalmers Pool)		ROS	71%	≥85%
  Level of service: We will build a new aquatic facility in Mosgiel.
  Construct the aquatic facility	Internal data	New measure	By 30 December 2022
  Level of service: The Botanic Garden and its facilities are well maintained and meet the needs of users
  Percentage of residents who visit the Botanic Garden at least once in a year	ROS	76%	≥75%
  Percentage of users satisfied with the Botanic Garden	ROS	96%	≥90%
  Level of service: Parks and reserves facilities are accessible to everyone
  Percentage of respondents that agree sites and facilities are satisfactorily accessible	ROS	75%	≥80%
  Level of service: Parks and reserves facilities are well maintained and meet the needs of users
  Percentage of users satisfied with DCC playgrounds	ROS	71%	≥80%
  Percentage of users satisfied with DCC sportsfields	ROS	75%	≥80%
  Percentage of users satisfied with DCC tracks	ROS	84%	≥80%
  Percentage of users satisfied with DCC scenic, bush and coastal reserves	ROS	86%	≥80%
  Level of service: Cemetery and crematorium services meet the needs of funeral directors and the bereaved
  Percentage of users satisfied with cemeteries	ROS	82%	≥80%

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Reserves and recreational facilities (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Reserves and recreational facilities

• Roading and footpaths

  Services and activities

  The roading and footpaths group includes activities and services related to transport.

  The DCC provides for the planning, construction, maintenance, and upgrading of Dunedin’s roads and footpaths. This includes making sure street lighting is adequate, traffic signals and road marking are functioning and clear, and cycle ways and footpaths are fit for purpose for Dunedin’s communities.

  The transport network is vital to Dunedin’s economy and is an important contributor to the lifestyle of every Dunedin resident as they move about the city. It is DCC’s role to maintain and upgrade the transport network to meet all relevant legislative requirements.

  Community outcomes

  The roading and footpaths group contributes to the following community outcomes:

  • A connected city with a safe, accessible and low-carbon transport system
  • A supportive city with caring communities and a great quality of life
  • A successful city with a diverse, innovative and productive economy
  • An active city with quality and accessible recreational spaces and opportunities
  • A sustainable city with healthy and treasured natural environments
  • A compact city with a vibrant CBD and thriving suburban and rural centres

  Measuring performance

  Measure		Data source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 - 10 2024-31
  Level of service: The transport network facilitates efficient travel
  Percentage of residents satisfied with overall roading and maintenance		ROS	30%	≥60%
  Average travel time by car on five key urban routes at peak time (7.30-9.00am)	Route 1-St Clair to Octagon	Travel Time Survey	10.1 min	<15 minutes
  	Route 2-Normanby to Octagon		10.8 min	<15 minutes
  	Route 3-Mosgiel to Octagon		17.5 min	<15 minutes
  	Route 4-Brockville to Octagon		8.4 min	<15 minutes
  	Route 5-Waverley to Octagon		10.9 min	<15 minutes
  Average travel time by bus on key urban routes at peak time (ZC)	Route 1-St Clair to bus hub	Measured by ORC	New measure	29 minutes
  	Route 2-Normanby to bus hub			27 minutes
  	Route 3-Mosgiel to bus hub (via Fairfield and Green Island)			37 minutes
  	Route 4-Brockville to bus hub			20 minutes
  	Route 5-Waverley to bus hub			28 minutes
  Level of service: The transport network facilitates active travel (ZC)
  Percentage of residents satisfied with the suitability of the road network for cyclists throughout the city (ZC)		ROS	31%	≥30%
  Percentage of residents satisfied with condition of footpaths throughout the city (ZC)		ROS	49%	≥60%
  Percentage of residents satisfied with the ease of pedestrian access throughout the city (ZC)		ROS	67%	≥65%
  Percentage of residents satisfied with condition of the streetlights throughout the city		ROS	65%	≥75%
  Average cycle count movements in the city where cycling counters are available (ZC)		Cycle counters	New measure	Set baseline	Grow year on year
  Level of service: The transport network facilitates accessibility
  Percentage of residents satisfied with parking availability in the central city		ROS	20%	≥45%
  Level of service: The transport network facilitates safe travel
  The change from the previous financial year in the number of fatalities and serious injury crashes on the local road network expressed as number (DIA measure)		Waka Kotahi NZTA	9 fewer crashes with fatalities or injuries	Reducing each year
  Level of service: The transport network facilitates comfortable travel
  The average quality of ride on local sealed road network measured by smooth travel exposure (DIA measure)		RAMM	78.70%	Smooth travel exposure ≥80%
  Level of service: The transport network facilitates sustainable maintenance
  Percentage of sealed road network that is resurfaced (DIA measure)		Internal data	4.21% of the network	Target (m2) equating to 6% of the network
  Percentage of footpaths within the level of service standard adopted by the Council Asset Management Plan (DIA measure)		RAMM	18%	<15% of network is rated poor or very poor
  Level of service: The network is maintained in a responsive manner
  Percentage of service requests relating to roads and footpaths to which the response is provided within five working days (DIA measure)		Internal data	93%	≥90% each year
  Level of service: The use of electric vehicles (EV’s) is supported (ZC)
  The number of publicly available fast charging stations for EVs in Dunedin is increasing (ZC)		Waka Kotahi NZTA	New measure	Increase on June 2020 baseline	Increase year on year
  The number of electric vehicles (plug in hybrids and pure EVs including heavy vehicles, registered in Dunedin is increasing (ZC)		Ministry of Transport/ Te Manatū Waka	New measure	Increase on June 2020 baseline	Increase year on year
  Annual sales volumes of petrol and diesel in Dunedin city (ZC)	Petrol	Annual Dunedin Energy Study/ Dunedin Green- house Gas Inventory	New measure	Reduction on 2018/19 baseline of 59,245,900 litres	Decrease year on year
  	Diesel			Reduction on 2018/19 baseline of 97,815,695 litres	Decrease year on year
  Level of service: Minimising transport disruption during and after the construction of the new Dunedin Hospital rebuild will be supported through the Shaping Future Dunedin project
  Provide an alternative route (harbour arterial route) that bypasses the central city.		Internal data	New measure	By 30 June 2027
  Provide a Parking Wayfinding System to direct drivers to selected off street parking facilities		Internal data	New measure	By 30 June 2027
  Provide bus priority at the intersections where bus delays are currently experienced in the Princes St (Kensington to Moray Place) and Andersons Bay Road (Caversham Motorway to Princes St) areas		Internal data	New measure	By 30 June 2024
  Provide a safe route for cyclists and pedestrians from the Anzac Avenue and Thomas Burns shared path to the hospital and central city, and from the Harbour walkway / cycleway to the city centre and tertiary area		Internal data	New measure	By 30 June 2026
  Provide Park and Ride sites at Mosgiel and Burnside		Internal data	New measure		By 30 June 2024
  Provide bike hub facilities for secure storage in North Dunedin, the central city and South Dunedin / the Oval.		Internal data	New measure	By 30 June 2026

  (ZC) levels of service statements and measures that will help monitor progress towards Council’s zero carbon 2030 target.
  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Roading and footpaths (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Roading and footpaths

• Three Waters

  Water Supply

  Services and activities

  The water supply group includes activities and services related to water supply.

  The DCC collects, stores and treats raw water to make it of a standard that is safe to drink. The water is supplied in adequate quantities for drinking and other uses to Dunedin homes, businesses and fire hydrants, for use by Dunedin’s communities and firefighters. It is supplied through a reticulated water system of pipelines that distribute water from treated water reservoirs to property boundaries. Some residents use bore-water, surface water or other sources of water to meet their water needs.

  By delivering a reticulated water system, the DCC ensures that every customer connected to the network receives adequate quantities of safe water with a minimal impact on the environment and at an acceptable financial cost.

  Community outcomes

  The water supply group contributes to the following community outcomes:

  • A sustainable city with healthy and treasured natural environments
  • A healthy city with reliable and quality water, wastewater and stormwater systems
  • A supportive city with caring communities and a great quality of life

  Measuring performance

  Measure		Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: The water tastes and looks pleasant and is supplied at adequate pressure
  Percentage of residents satisfied with water pressure and quality		ROS	72%	≥70%
  Level of service: The water is safe to drink.
  The extent to which the drinking water supply complies with: (DIA measure)	Part 4 of drinking water standards (bacteria compliance criteria)	Internal data	100%	100%
  	Part 5 of drinking water standards (protozoa compliance criteria)		100%	100%
  Level of service: Service calls are responded to promptly.
  Where the DCC attends a call out in response to a fault or unplanned interruption to  its networked reticulation system, the following median response times are measured. (DIA measure)	Attendance for urgent call outs: from the time that notification is received, to the time that the service personnel reach the site	Internal data	39 minutes	<60 minutes
  Where the DCC attends a call out in response to a fault or unplanned interruption to its networked reticulation system, the following median response times are measured. (DIA measure)	Resolution of urgent call outs: from the time that notification is received to the time that service personnel confirm resolution of the fault or interruption	Internal data	112 minutes	<240 minutes
  	Attendance for non-urgent callouts: from the time that notification is received, to the time that the service personnel reach the site		0.88 days (1,273 minutes)	<1 day (1,440 minutes)
  	Resolution of non- urgent callouts: from the time that notification is received to the time that service personnel confirm resolution of the fault or interruption		1.83 days (2,634 minutes)	<1.67 days (2,400 minutes)
  The total number of complaints received about any of the following: (DIA measure)	Level of service: The water tastes and looks pleasant.
  	Drinking water clarity	Internal data	59 complaints	Not applicable
  	Drinking water taste		4 complaints	Not applicable
  	Drinking water odour		8 complaints	Not applicable
  	Level of service: Water is supplied at adequate pressure.
  	The total number of complaints received about drinking water pressure or flow	Internal data	111 complaints	Not applicable
  	Level of service: The water supply is reliable.
  	The total number of complaints received about continuity of supply	Internal data	344 complaints	Not applicable
  	Level of service: The Council is responsive to customer concerns.
  	Response to any of these issues per 1,000 connections to the networked reticulation system	Internal data	11 complaints, 0.25 per 1,000 connections	Not applicable
  	Total complaints expressed per 1,000 connections to networked reticulation system		11.83 per 1,000 connections	<15 per 1,000 connections
  Level of service: Water resources are used efficiently and sustainably
  The average consumption of drinking water per day per resident within the DCC district  (ZC)		Internal data	214 litres per day	<240 litres per day
  The percentage of real water loss from the networked reticulation system (including a description of the methodology to calculate this)  (ZC) Calculation method: Treatment plant production minus non-domestic minus domestic minus known unbilled = Estimated non-revenue water Estimated non-revenue water divided by periods’ treatment plan production = Percentage real water loss			25%	≥20%

  (ZC) levels of service statements and measures that will help monitor progress towards Council’s zero carbon 2030 target.
  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Water Supply (accessible format)

  Sewerage and Sewage

  Services and activities

  The sewerage and sewage group includes activities and services related to waste water.

  Wastewater is the dirty water discharged from toilets, kitchens, bathrooms and laundries in dwellings and commercial premises. It also includes trade waste discharged from industrial premises into public sewers. The DCC collects domestic and trade wastewater via its systems of sewers and pumping stations, and transfers them to the wastewater treatment plants, where it is treated to a standard acceptable for discharge to the environment.

  The DCC protects public health and safety by delivering effective wastewater services to every customer connected to the network with a minimal impact on the environment and at an acceptable financial cost.

  Community outcomes

  The sewerage and sewage group contribute s to the following community outcomes:

  • A sustainable city with healthy and treasured natural environments
  • A healthy city with reliable and quality water, wastewater and stormwater systems
  • A supportive city with caring communities and a great quality of life

  Measuring performance

  Measure		Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: Sewage is managed without adversely affecting the quality of the receiving environment
  The number of dry weather sewerage overflows from the sewerage system, expressed per 1000 sewerage connections to that sewerage system. (DIA measure)		Internal data	1.8 overflows per 1,000 connections	0
  Compliance with DCC resource consents for discharge from its sewerage system measured by the number of abatement notices, infringement notices, enforcement orders and convictions. (DIA measure).		Internal data	0	0
  Level of service: Service calls are responded to promptly
  Where the DCC attends to sewerage overflows resulting from a blockage or other fault in sewerage system, the following median response times are measured: (DIA measure)	Attendance time from the time notification is received to the time that service personnel reach the site; and	Internal data	35 minutes	<60 minutes
  	Resolution time: from the time notification is received to the time that service personnel confirm resolution of the blockage or other fault.		123 minutes	<240 minutes
  Level of service: The wastewater service is reliable, and the Council is responsive to customer concerns
  Percentage of residents satisfied with the sewerage system		ROS	62%	>65
  The total number of complaints received about any of the following: (DIA measure)	Sewage odour	Internal data	16	Not applicable
  	Sewerage system faults		110	Not applicable
  	Sewerage system blockages		123	< Not applicable
  	Response to issues with the sewage system expressed per 1,000 connections to the sewerage system.		3 complaints, 0.06 per 1,000 connections	Not applicable
  	All of the above complaints expressed per 1000 connections to the territorial authority’s sewerage system.		5.07 per 1,000 connections	<5 per 1,000 connections each year

  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Wastewater (accessible format)

  Stormwater

  Services and activities

  The stormwater group includes activities and services related to managing stormwater.

  Stormwater is rainwater that flows across the ground and does not get absorbed into the soil. It flows into stormwater pipes and streams, and from there into the sea. The DCC owns and maintains a large network of pipes, pumping stations and other infrastructure to safely dispose of stormwater.

  By ensuring adequate stormwater provision to Dunedin communities, we can protect public safety with a minimal impact on the environment.

  Effective management of stormwater is essential to prevent the flooding of properties and businesses. Controls are also necessary to ensure that stormwater does not become excessively contaminated and cause pollution of the watercourses, the harbour and the ocean.

  Community outcomes

  The sewerage and sewage group contributes to the following community outcomes:

  • A sustainable city with healthy and treasured natural environments
  • A healthy city with reliable and quality water, wastewater and stormwater systems
  • A supportive city with caring communities and a great quality of life

  Measuring performance

  Measure		Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: Stormwater services perform adequately and reliably.
  Percentage of residents satisfied with the stormwater system		ROS	49%	≥50%
  System and adequacy (DIA measure)	The number of flooding events that occur in the DCC district (ZC)	Internal data	0	0
  	For each flooding event, the number of habitable floors affected (expressed per 1,000 properties connected to the stormwater system)  (ZC)	Internal data	Not measured	0
  Level of service: Stormwater is managed without adversely affecting the quality of the receiving environment
  Compliance with the territorial authority’s resource consent for discharge from its stormwater system, measured by the number of: (DIA measure)	Abatement notices	Internal data	0	0
  	Infringement notices		0	0
  	Enforcement notices		0	0
  	Successful prosecutions		0	0
  Level of service: Service calls are responded to promptly
  The median response time to attend a flooding event, measured from the time that notification is received to the time that service personnel reach the site (DIA measure)		Internal data	50 minutes	<60 minutes
  The number of complaints received about the performance of the stormwater system, expressed per 1000 properties connected to the stormwater system (DIA measure)		Internal data	0.31 complaints per 1,000 connections	<1 per 1,000 connections

  (ZC) levels of service statements and measures that will help monitor progress towards Council’s zero carbon 2030 target.
  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Stormwater (accessible format)

  Three Waters Group

  Funding Impact Statement for the Year Ended 30 June 2024 for Three Waters Group (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Three Waters Group

• Waste management

  Services and activities

  The waste management group includes activities and services related to waste and environmental solutions.

  The DCC provides a collection, resource recovery and residual disposal service for domestic and some commercial residents in Dunedin in a way that promotes public health and minimises impacts on the environment. It includes diverse facilities from large waste management facilities like the Green Island landfill to the inner-city recycling hub on Vogel Street. It

  also provides education on e-waste minimisation and public education on Council’s sustainability practices. The waste management group also provides advice and support to community projects and administers a range of community support and grants supporting waste minimisation.

  The DCC currently manages the kerbside collection of waste, and recycle for most urban and city residents and businesses, disposal facilities, recovery stores, and recycling stations to provide effective waste and recycling collection services, in a way that protects public health, minimises impacts on the environment and promotes waste minimisation.

  Community outcomes

  The waste management group contributes to the following community outcomes:

  • A sustainable city with healthy and treasured natural environments

  A supportive city with caring communities and a great quality of life

  Measuring performance

  Measure	Data Source	Actual 2019/20	Year 1 2021/22	Year 2 2022/23	Year 3 2023/24	Year 4 – 10 2024-31
  Level of service: Refuse collection and kerbside recycling meet customer expectations
  Overall satisfaction with rubbish disposal services	ROS	64%	≥70%
  Level of service: Waste minimisation targets are met
  The amount of municipal solid waste per person  (ZC)	Internal data	New measure	Reduce by ≥15% by 2030 compared to 2015 baseline to less than 638kg per person per annum.
  The amount of municipal solid waste disposed to landfill and incineration (ZC)	Internal data	New measure	Reduce by ≥50% by 2030 compared to 2015 baseline to less than 47,264 tonnes per annum.
  Increase in the amount of diversion of recyclable or reusable materials  (ZC)	Internal data	New measure	Increase to 70% by 2030.

  (ZC) levels of service statements and measures that will help monitor progress towards Council’s zero carbon 2030 target.
  ROS Residents’ Opinion Survey

  Funding Impact Statement for the Year Ended 30 June 2024 for Waste and environmental solutions (accessible format)

  Funding Impact Statement for the Year Ended 30 June 2024 for Waste and environmental solutions

• Significant negative effects

  Group/activity	Significant and potential negative effects	Responses
  Roading and footpaths group
  Transport No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here.	Air pollution – added emissions due to congestion. Water resource pollution – detritus from roads entering drainage systems and waterways. Land resource pollution from dust. Constricted traffic flow resulting in longer transport time. Limits on loading resulting in more trips to move tonnage. Road roughness affecting vehicle operating costs. Noise, vibration and/or pollution from road works. Pedestrian safety (accidents). Accessibility during road construction. Visual impacts on landscape. Effects on archaeological sites, heritage areas and/or areas of cultural significance.	Efforts are made to mitigate any negative effects through planning and consultation with the community. The Council ensures that contractors follow accepted environmental practices while undertaking construction and maintenance. Ongoing monitoring of the effects of operation is undertaken and action taken to remedy any issues arising.
  Water supply group
  Water supply The collection, treatment and distribution of drinking water has potential negative effects on the local community. The 3 Waters Strategic Direction Statement and the system planning approach prioritises and plans the resolution of these issues and recognises that some issues can only be resolved pragmatically over longer periods of time.	Location of treatment plants close to residential properties could cause noise and/or odour issues.	Potential negative effects are managed as part of the day-to-day operation of the water supply activity. Preventative maintenance, emergency management and supply specific water safety plans are in place to limit disruption to wellbeing.
  	Poor drinking water quality can cause sickness in the community and effect the ability to use water for domestic and trade purposes.
  	High water supply costs that may affect industries expanding/ relocating to Dunedin or treatment upgrades costs being unviable for those ratepayers on low incomes	Efficiently manage and maintain the water supply services. System planning looks at long term strategic investment objectives and outcomes for the optimal cost/benefit ratio.
  	Water take (e.g., taking water from a river for treatment) and discharges of wastewater from the drinking water treatment plants (e.g., backwash water used to clean membranes)	Potential negative effects are managed as part of the day-to-day operation of the water supply activity. Activities are permitted and regulated by conditions of relevant resource consents, which ensure potential adverse effects are managed at acceptable levels. Chlorine is removed (using a de-chlorination unit) from any discharges from the water treatment plants to control potential contamination from water production.
  Sewerage and sewage group
  Wastewater The collection treatment and discharge of treated wastewater may have potential negative effects on the community. The 3 Waters Strategic Direction Statement and the system planning approach prioritises and plans the resolution of these issues and recognises that some issues can only be resolved pragmatically over longer periods of time.	Locations of treatment plants close to residential properties can give rise to issues with odour or noise.	Potential negative effects are managed as part of day-to-day operation of the treatment plants (including responding to customer complaints). Community liaison has been initiated in known areas of community concern, and complex odour and noise mitigation is programmed at treatment plants.
  	High trade waste charges may affect industries expanding/ relocating to Dunedin or treatment upgrade costs contributing to rating increases that are unviable for those ratepayers on low incomes.	System planning looks at long term strategic investment objectives and outcomes for the optimal cost/benefit ratio.
  	Discharge from the wastewater system from treatment plants and overflows from the network can impact the local community. These discharges to the environment can be planned (e.g., the constant discharge of treated wastewater via an ocean outfall) or unplanned (e.g., a heavy rainfall event, blockage or broken pipe in the network causing an overflow). There is also the potential for wastewater to enter the stormwater system (e.g., in heavy rainfall events).	Potential negative effects are managed as part of day-to-day operation of the wastewater system. Activities are permitted and regulated by conditions of relevant resource consents, which ensure potential adverse effects are managed at acceptable levels. This includes monitoring of the effluent and sediment/coastal receiving waters and impact assessments. Renewal programmes for the treatment plants and wastewater network are intended to minimise the incidence of asset failures. System planning looks at long term strategic investment objectives and outcomes for the network, treatment plants and sludge treatment and disposal. Mana whenua are engaged as partners in system planning.
  Stormwater group
  Stormwater The collection and disposal of stormwater may have potential negative effects on the interests of the community. The 3 Waters Strategy and implementation plan prioritises and plans the resolution of these issues and recognises that some issues can only be resolved pragmatically over longer periods of time. The Otago Regional Council is the controlling authority for the streams. A high proportion of the runoff is from erosion of land in rural catchments.	The local community can be affected by heavy rain events that result in flooding of properties and land.	Potential negative effects are managed as part of day-to-day operation and maintenance of the stormwater system (including planning for upcoming heavy rainfall events as part of the Civil Defence Response). Where flooding is due to the failure of stormwater pipes that are privately owned (watercourses), minor extensions to DCC’s network are made to reduce flooding and other hazards such as sinkholes and landslips. Work is in progress to better understand secondary flow paths by reviewing, updating and calibrating Stormwater Catchment Models.
  	Flooding can impact on property values and could lead to a potential loss of businesses if repeated flooding impacts their ability to operate and/or insure.	Potential negative effects are managed as part of day-to-day operation and maintenance of the stormwater system (including planning for upcoming heavy rainfall events as part of the Civil Defence Response). Modelling of stormwater system to identify mains that are at capacity and may constrain future development.
  	Discharge of contaminated stormwater to waterways.	Activities are permitted and regulated by conditions of relevant resource consents, which ensure potential adverse effects are managed at acceptable levels. Water quality testing, and harbour sediment contaminant testing monitor contamination as part of resource consent requirements. Additional environmental monitoring project ongoing to sample critical stormwater outlets and assess environmental impacts as part of system planning.
  	Discharge of stormwater into waterways or near areas of cultural significance.	Water quality testing, and harbour sediment contaminant testing monitor contamination. Mana whenua are engaged as partners in system planning.
  Reserves and recreational facilities group
  Aquatic services No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here.	The potential exists for negative effects on the environmental interests of the community from the use of chlorine gas as a pool disinfectant, resulting in harm from a leakage in the gas storage or delivery system.	Emergency systems for early leak detection and emergency cylinder shut- downs to minimise adverse effects are in place. Alarms are wired directly to the Fire Service to ensure a quick response. The gas cylinders are stored in an area separate from the primary pool facilities.
  	High energy consumption involved in the heating and operation of pools may impact environmental interests.	Energy use has been reduced with heat recovery projects. The 10 year plan includes a project to install a second heat recovery heat pump at Moana Pool (cutting 75% of our LPG use at the facility) and then installing either a wood pellet boiler or an air source heat pump (which would mean using no LPG at all). Energy efficiency has been a key consideration in the design of the new Mosgiel Pool to be built.
  	The social wellbeing of individuals could be impacted by near- drowning, drowning incidents or perception of a danger of drowning.	This is managed by supervision of all pools by trained lifeguards.
  Botanic Garden No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here.	Use of chemicals for pest plant, animal, and disease control.	This is managed through the compulsory adherence by the contractor to: Agrichemical Users Code of Practice – NZS 8409; Regional Plan – Air; and Fertiliser Use Code of Practice – (NZFMRA). The adherences to these standards are monitored by staff supervising the work.
  	Biosecurity risk of exotic (and native) plants and captive birds escaping or causing or disease in local native flora and fauna.	This is managed by monitoring the health status of aviary birds and plants, staff who engage all measure necessary to ensure bird and plant health is maintained at optimum levels at all times. Holding structures for birds and potential of weediness of plants are checked and monitored at all time with appropriate remedial work is carried out before any harm or loss occurs.
  Parks and reserves No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here.	Conflict between provisions of recreation pursuits (e.g. mountain biking) vs. environmental protection.	This is managed through the adoption of appropriate, consulted policy (Tracks Policy) and Reserves Management Plans.
  	Use of chemicals for pest plant, animal, and disease control.	This is managed through the compulsory adherence by the contractor to: Agrichemical Users Code of Practice – NZS 8409; Regional Plan – Air; and Fertiliser Use Code of Practice – (NZFMRA). Adherences to these standards is monitored by staff supervising the work.
  Regulatory services group
  Building services No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here.	Because the Building Services unit is not able to control the incoming work load sometimes it is not able to issue consents within the statutory time frames.	A short fall in processing capacity can be compensated for by contracting other Building Consent Authorities to assist with the work.
  Waste management group
  Waste and environmental solutions Waste collection and management services may have potential negative effects on the interests of the community.	Odour and noise for residents neighbouring the Green Island Landfill.	Council’s current and proposed future approach for management is in accordance with resource consents for this activity.
  	Recoverable resources which end up at the landfill are a loss of resource efficiency.	Programmes and communications promoting correct recycling practices are continually being developed and improved.
  	Litter and illegal dumping negatively impact on the community from a visual, environmental and financial perspective and it can be difficult to identify offenders.	Council continues to engage and work collaboratively with affected parties in an effort to reduce the frequency of littering and illegal dumping events. A more coordinated approach is being taken across Council.
  	Methane emissions from waste disposed to landfill contribute to Dunedin’s carbon emissions profile.	Council has developed a long term strategy to develop waste diversion and resource recovery infrastructure in order to significantly reduce waste disposed to landfill by 2030.
  Community and planning group
  City development and resource consents No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here.	District Plan policies and rules, NES and regulation, their administration via permitted activity status and resource consent decisions can have negative effects on the interests of people within the community.	If these policies and rules and their administration is done effectively and appropriately, the effects should maximise the potential benefits to the community as a whole.
  Community development and events No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here.	The Events Team organises large events within the city. At times, these can cause some traffic congestion, in particular around Forsyth Barr Stadium and Octagon areas.	The Events Team is actively promoting ride-share, walking and other options for people to attend major events within the city. The Council works with the ORC and other providers to ensure there are buses from the Stadium to the city. More work is planned to explore further options to reduce traffic volumes in and around the Stadium and Octagon during major events.

  There are no significant negative effects identified for the following groups/activities:

  Group	Activity
  Reserves and recreational facilities group	Cemeteries and crematorium
  Property group	Commercial property Community housing Operational property
  Galleries, libraries and museums group	Dunedin Public Art Gallery Dunedin Public Libraries Lan Yuan Chinese Garden Olveston Historic Home Toitū Otago Settlers Museum
  Regulatory services group	Animal services Parking services Environmental health Alcohol licensing Parking operations
  Economic development group	Business development Destination Dunedin Dunedin i-Site Visitor Centre
  Governance and support services group	Business information services Civic and administration Corporate leadership Corporate policy Council communications and marketing Customer services agency Finance Fleet operations Human resources Investment account Waipori fund Warm Dunedin