Governance and support services | ratoka whakahaere, ratoka tautoko
Services and activities
The governance and support services group includes activities and services related to:
- Business Information Systems
- Civic and governance
- Corporate leadership
- Council communications & marketing
- Customer services
- Finance
- People, projects and risk.
The governance and support services group provide technical and administrative support for the key delivery activities of the DCC. In some instances, an external service to residents and the public is provided (e.g. the provision of the Council's website). The support activities are largely funded by an internal charge to the other activities in this section. The charge is based on an allocation method that endeavours to reflect the true cost to the key delivery activities.
Community outcomes
The governance and support services group contributes to the following community outcomes:
- A healthy city with reliable and quality water, wastewater and stormwater system
- A compact city with a vibrant CBD and thriving suburban and rural centres
- A successful city with a diverse, innovative and productive economy
- A creative city with a rich and diverse arts and culture scene
- A connected city with a safe, accessible and low-carbon transport system
- A sustainable city with healthy and treasured natural environments
- An active city with quality and accessible recreational spaces and opportunities
- A supportive city with caring communities and a great quality of life.
Measuring performance
| Level of service statement | Performance measure | Actual 2023-24 | Target | |||
|---|---|---|---|---|---|---|
| Year 1 2025-26 | Year 2 2026-27 | Year 3 2027-28 | Year 4-9 2027-34 | |||
The DCC maintains accountability to the community through strategic planning documents | The Long Term Plan (LTP) and Annual Plan (AP) is adopted by Council within the legislative timeframe | New measure | by 30 June | by 30 June | by 30 June | by 30 June |
The DCC actively seeks to understand the community's opinion and level of satisfaction with the DCC's services and activities | Frequency that resident surveys are conducted, analysed and results provided to Council and staff | New measure | Quarterly each year | |||
Staff communicate with residents appropriately | Percentage of residents satisfied with how staff communicate | 75% | ≥80% | ≥80% | ≥80% | ≥80% |
The information residents require is appropriately available | Percentage of residents satisfied with the Council’s website | 59% | ≥65% | ≥65% | ≥65% | ≥65% |
The DCC provides accurate, accessible, and timely online information about Council services and local events | The DCC website receives an 80% or higher score in the annual Web Audit. | New measure | ≥80% | ≥80% | ≥80% | ≥80% |
Content on the DCC website is reviewed yearly for the site sections 'Services', 'News and Events' and 'Council' with no more than 30% of content exceeding this timeframe. | New measure | No more than 30% | ||||
The information required to participate in the democratic process is appropriately available | Percentage of residents satisfied with the amount of public consultation undertaken | 35% | ≥50% | ≥50% | ≥50% | ≥50% |
The DCC enables participation and provides transparency in democratic processes | Percentage of requests under the Local Government Official Information and Meetings Act (LGOIMA) processed within the statutory timeframes | 92% | 100% | 100% | 100% | 100% |
Percentage of Council, Committee, and Community Board meetings advertised, and agendas published, within the statutory timeframes | 100% | 100% | 100% | 100% | 100% | |
ROS = Residents’ Opinion Survey
Significant Negative Effects
There are no significant negative effects identified for this activity.
Funding Impact Statement and Income Statement - Governance and Support Services