Regulatory services | ratoka waeture
Services and activities
The regulatory services group includes activities and services related to:
- Animal services
- Alcohol licensing
- Building services
- Environmental health
- Parking services (enforcement) and
- Resource consents.
The DCC provides monitoring services to enforce standards of public safety with the control of dogs; building services that meet customer needs and statutory requirements; protection for the public by monitoring and enforcing standards of public health; and services to reduce alcohol-related harm by monitoring and enforcing standards within licensed premises. It helps to promote the sustainable management of the natural and physical resources by processing applications for resource consents under the District Plan.
The regulatory services group contributes directly to the safety and health of residents. By monitoring and enforcing standards of public safety, the Council fulfils its role as the authority for a range of regulatory frameworks which help to make Dunedin a great place to live.
Community outcomes
The regulatory services group contributes to the following community outcomes:
- A supportive city with caring communities and a great quality of life
- A sustainable city with healthy and treasured natural environments
- A compact city with a vibrant CBD and thriving suburban and rural centres.
Measuring performance
| Level of service statement | Performance measure | Actual 2023-24 | Target | |||
|---|---|---|---|---|---|---|
| Year 1 2025-26 | Year 2 2026-27 | Year 3 2027-28 | Year 4-9 2028-34 | |||
Legislative standards and bylaws are enforced to protect the public | Percentage of residents satisfied with the control of roaming dogs | 63% | ≥60% | ≥60% | ≥60% | ≥60% |
Percentage of residents satisfied with the control of noise | 59% | ≥60% | ≥60% | ≥60% | ≥60% | |
The DCC encourages responsible dog ownership to protect and promote community safety | Percentage of requests for service completed by due date | New measure | 95% | 95% | 95% | 95% |
Number of educational activities for schools and the general public | New measure | 50 | 50 | 50 | 50 | |
The DCC protects the health and safety of the community by monitoring food and alcohol premises | Percentage of scheduled food control plan verification visits conducted in accordance with statutory timeframes | New measure | 100% | 100% | 100% | 100% |
Percentage of alcohol licenced premises which we enquire and report on to the District Licencing Committee in accordance with statutory requirements. | New measure | 100% | 100% | 100% | 100% | |
The DCC responds promptly to complaints in order to protect the health and safety of the community | Percentage of excessive noise complaints where an officer arrives on site within 30 mins in the city area or 60 mins in outlying areas | New measure | 95% | 95% | 95% | 95% |
Percentage of complaints about unsafe parking that are responded to within 60 minutes during operational hours | New measure | 90% | 90% | 90% | 90% | |
The DCC maintains accreditation as a Building Consent Authority (BCA) enabling building consents and related applications to be issued and granted | Retention of BCA accreditation | New measure | Accredited | |||
The DCC provides building consenting and inspection services in a timely manner | Percentage of building consent applications granted in accordance with statutory timeframes | 97.5% | 100% | 100% | 100% | |
Percentage of Code Compliance Certificates issued in accordance with statutory timeframes | 97.8% | 100% | 100% | 100% | 100% | |
The DCC audits buildings with a Building Warrant of Fitness (BWoF) | Percentage of buildings with BWoFs which are audited | New measure | ≥20% | ≥20% | ≥20% | ≥20% |
The DCC determines if a building is deemed earthquake prone | The percentage of potentially earthquake-prone buildings which have been assessed | New measure | 30% | 40% | 40% | 50% |
The DCC processes applications for resource consents efficiently | Percentage of resource consent applications processed within statutory timeframes | 93% | 100% | 100% | 100% | 100% |
Percentage of subdivision certification applications processed within statutory timeframes | New measure | 100% | 100% | 100% | 100% | |
ROS = Residents’ Opinion Survey
Significant Negative Effects
Group/Activity | Significant and potential negative effects | Response |
|---|---|---|
Building services No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here. | Because the Building Services unit is not able to control the incoming workload sometimes it is not able to issue consents within the statutory time frames. | A short fall in processing capacity can be compensated for by contracting other Building Consent Authorities to assist with the work. |
Resource consents No significant negative effects are currently identified, but examples of potential negative effects on the local community are included here. | Because the Resource Consent team is not able to control the incoming workload sometimes resource consents will not be issued within the statutory time frame. | Planning consultants are used when applications exceed the capacity of the Resource Consent team. |
There are no significant negative effects identified for alcohol licensing, animal services, parking services, environmental health or parking services (enforcement).
Funding Impact Statement and Income Statement - Regulatory Services