Section 3 Services and activities |he ratoka, he mahi (new window | 478kb)
This section provides information on the activities and services that the DCC provides and describes:
- How the services and activities contribute to our community outcomes;
- How performance is measured; and
- The costs for providing the services and activities.
The services and activities that the DCC provides are grouped into 13 groups of activity. The community outcomes that they mainly contribute to are described within each activity.
The activity group structure for the 9 year plan 2025-34 is as follows:
Group of activity | Services and activities include: |
|---|---|
| City Properties |
|
| Community Recreation |
|
| Creative and Cultural Vibrancy |
|
| Governance and Support |
|
Regulatory Services |
|
| Resilient City |
|
| Roading and Footpaths |
|
| Treaty Partnerships | |
| Vibrant Economy |
|
| Three Waters - Water supply | |
| Three Waters - Wastewater | |
| Three Waters - Stormwater | |
| Waste Minimisation |
|
Summary of judgements made in the selection of non-financial performance measures
The Council’s 9 year plan 2025-34 outlines the activities and projects that that the community can expect over the 9 year period. The plan also sets out how much things will cost, how they will be paid for, and their impact on rates and debt. The 9 year plan takes account of the social, economic, environmental and cultural interests of Dunedin’s communities, and the needs of future generations.
This 9 year plan sets out 13 groups of activities. For each activity group, details are provided on the community outcomes that its activities will contribute to. It also provides levels of service statements, performance measures and targets for each activity. These describe the services that Council will provide to the community, and how Council will measure that it has achieved what it said it would do.
When developing this plan, Council reviewed all of the level of service statements, performance measures and targets provided for in the 10 year plan 2021-31. It now presents a revised set of level of service statements, measures and targets that are intended to better describe the services that Council will deliver, how much will be delivered and how we will measure our delivery performance. Judgement has been used to select measures that are the most important and meaningful. Compared to our last 10 year plan, there is a greater number of output measures, i.e., what we want to achieve, than outcome measures, for example, satisfaction with our services measured through the Residents Opinion Survey.
It is important to know that we have not changed what we are delivering, or how much. The changes we have made to this part of the plan is just about providing better information on what we are delivering.
Mandatory performance measures
Under the Local Government Act 2002, Council is required to have prescribed performance measures set by the Department of Internal Affairs (DIA) for the following activities: water supply, wastewater, stormwater, and the provision of roading and footpaths. These prescribed measures enable comparison of how each local authority is performing in the delivery of these services.
Specifically related to Water Supply, the DIA Non-Financial Performance Measures Rules 2013 required local authorities to report their compliance with the bacterial and protozoal contamination criteria of the New Zealand Drinking Water Standards 2005. These standards have now been superseded by the Water Services (Drinking Water Services for New Zealand) Regulations 2022 (the regulations) and so we have updated our performance measures to reflect this change.
Other performance measures
For our other activities, we have used our judgement in selecting performance measures for inclusion in this plan. It is important that we select meaningful measures that will clearly show how well we are performing in the delivery of our services. We have not presented measures for everything we do, but we have used our judgement to determine what of our activities to measure and report back on, for example, our most important services, and those of high community interest.
Our measures include timeliness of delivery, compliance with national standards, legislation etc., access to services e.g., venues and facilities operating hours, usage of our facilities, efficiency, and satisfaction with our services. Measures that have one target covering the 9 year period indicate that we will maintain the same level of service over that period.
The Council uses internally sourced data and information collected by third parties such as the Residents Opinion Survey to measure performance achievement. New measures have been indicated in the tables, and where we are continuing with a measure, we have provided actual data for the 2023/24 year against our measures and targets.
We will report on how we have performed against each measure and target, at the end of each year in our Annual Reports.